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Bank rep advises chamber how to improve customer service

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ELLSWORTH, Wis. -- From a "grab bag" of advice, Sue Langer pulled tips for improving customer service at the Ellsworth Chamber of Commerce meeting Thursday.

Langer, a representative of First National Bank of River Falls-Prescott, distributed small clear storage bags full of token items to chamber members to help make her point. She credited "Leading for Growth" by Ray Davis as being behind this part of her presentation.

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