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State officials say they'll look into complaints about frequent flyer miles

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business Ellsworth, 54011
Ellsworth Wisconsin 126 S. Chestnut St. 54011

MILWAUKEE - State consumer protection officials say they'll look into complaints from frequent fliers in Milwaukee who were not allowed to convert miles from Frontier Airlines to Delta.

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Over 61,000 people took advantage of a one-time offer last summer to convert Frontier's Early Return miles into Delta Sky-Miles. The move was made to help Frontier passengers, after the airline significantly reduced its flights to-and-from Milwaukee. But two readers who ran into problems got their conversions only after complaining to the Milwaukee Journal-Sentinel - and over 30 others said Frontier would not listen to their extenuating circumstances until after the mileage promotion expired.

Frontier said cases were rejected for a host of reasons - including inaccurate information from applicants, and the prohibited pooling of miles from multiple accounts. But some fliers told the Journal Sentinel that Frontier wasn't interested in listening to problems - and they were left hanging until the promotion expired. State consumer officials say those people should contact them, so they can start investigating the matter.

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